Privacy Policy

Effective Date: 1 January 2026

1. Introduction

Process Management Iq Pty Ltd (ABN 99 697 694 634, ACN 697 694 634) (“we”, “us”, “our”) is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

2. Scope

This policy applies to all personal information we handle in the course of our business operations, including information collected through our website at processmanagementiqpty.site, via email, telephone, or in person.

3. Types of Personal Information We Collect

We may collect the following categories of personal information:

• Identity information — name, title, and organisation
• Contact details — email address, phone number, and postal address
• Business information — company name, ABN, industry, and role
• Website usage data — IP address, browser type, pages visited, and referring URLs
• Communications — correspondence sent to us via email, contact forms, or other channels

4. How We Collect Information

We collect personal information through:

• Directly from you when you submit a contact or enquiry form
• When you email us at [email protected]
• When you engage our services or enter into a contract with us
• Automatically through cookies and similar technologies when you visit our website (see Section 7)

5. How We Use Your Information

We use personal information for the following purposes:

• Responding to enquiries and providing requested services
• Managing client relationships and engagements
• Improving our services and website functionality
• Communicating service updates, newsletters, or marketing (with your consent)
• Complying with legal and regulatory obligations
• Analysing website usage to enhance user experience

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

• Trusted service providers who assist us in operating our business (e.g., web hosting, email delivery), bound by confidentiality obligations
• Law enforcement or regulatory bodies when required by law
• Professional advisors such as accountants or lawyers where necessary

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and improve site functionality
• Analyse website traffic and usage patterns
• Distinguish between new and returning visitors

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website.

8. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include:

• Secure server hosting with encryption
• Access controls limiting data access to authorised personnel
• Regular review of security practices

While no system is completely secure, we strive to protect your information in accordance with APP 11.

9. Your Rights Under the APPs

Under the Australian Privacy Principles, you have the right to:

• Access — request access to the personal information we hold about you (APP 12)
• Correction — request correction of inaccurate or incomplete information (APP 13)
• Complain — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act
• Withdraw consent — withdraw consent for the collection, use, or disclosure of your information where consent was the basis for processing

10. Access and Correction Requests

To request access to or correction of your personal information, please contact us at:

Process Management Iq Pty Ltd
Email: [email protected]
Website: processmanagementiqpty.site

We will respond to your request within 30 days in accordance with APP 12 and APP 13.

11. Complaints

If you wish to make a complaint about how we have handled your personal information, you may contact us using the details above. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Website: www.oaic.gov.au

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact:

Process Management Iq Pty Ltd
ABN: 99 697 694 634
ACN: 697 694 634
Email: [email protected]
Website: processmanagementiqpty.site